Shipping Policy

We offer free P&P to the mainland of the United Kingdom only. This offer excludes: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland, Africa, Asia, Central America and Caribbean, Europe, Middle East, North America, Oceania, South East Asia, South America, PO Box

Sample orders will be fulfilled by Royal Mail standard second class delivery within 2-3 working days. 

Orders of 5 packs of flooring or fewer will be fulfilled by standard delivery (Parcelforce 48) within 2 working days.

Orders of 6 packs of flooring or more will be fulfilled by pallet delivery within 2-3 working days. Pallet deliveries are made to the kerbside of the delivery address within normal working hours (9.00am - 5.00pm) and require a signature. Any additional redelivery costs incurred by Fidelity Flooring Ltd may be passed on to the purchaser. Timed pallet deliveries are available for an additional charge of £17.50 + VAT. To arrange a timed delivery please contact us.

We will usually dispatch within same working day if paid before 2.00pm (excludes weekends and holidays).